DELIVERY TERMS
- You will receive order tracking details shortly once the order is placed on your mail as well as phone through SMS
- Delivery Time For Domestic Orders: In general, domestic shipments are delivered within 0-7 working days’ time (the delivery might take more or less amount of time in rare cases depending upon accessibility of location, time of the year as well as any external uncontrollable factors impacting any region)
- Change Of Delivery Address / Contact Details: For change requests of delivery address or contact information of the recipient, please share the relevant details via email oninfo@tanyaguppta.com and we will coordinate with our logistics partners to update the same
- Expedite / Urgent Delivery Request: To expedite or make an urgent delivery request please reach out to us at info@tanyaguppta.com and we will give our best to ensure the delivery is done in preferred time frame. This is applicable for any urgency, occasions or any life events.
- Delivery Time Exceeded: We are committed to delivering your orders on time and would try our best to ship the orders timely, as per our promise. We use third party delivery partners, and we are not responsible for delays in delivery post handover of the product. Additionally, in the event of service interruptions caused by events beyond our control, we would not be able to guarantee on-time shipment
SHIPPING COSTS
- Domestic Orders: We offer FREE SHIPPING for all orders in India.
- International Orders: Shipping cost is based on location and is calculated at the time of checkout. Payment for shipping costs will also be collected at the checkout while making a purchase.
CANCELLATIONS
- If you change your mind after you have placed an order, we will not be able to cancel the order. However, please reach out to us over email and we will try our best to accommodate your request.
ELECTRONIC COMMUNICATIONS
When you use our Site or send emails or other data or share any information/communication with us, you agree and understand that you are communicating with us through electronic records and you give consent to receiving communications via electronic records from us periodically. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice/electronic record.
STOCK AVAILABILITY
- We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will contact you to ask for your preference and would be glad to support you with whatever decision you take with respect to your order.
DUTIES & TAXES
- Goods and Service Tax: GST is collected on all domestic orders and is already included in the prices displayed for all products.
- Import Duties & Taxes: Occasionally, import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies from country to country, and Tanya Guppta encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, Tanya Guppta will not be responsible for non-delivery of orders, and will not be able provide any support.